Shipping & Ordering

Everything you need to know about timelines, ordering, carriers, and receiving your Abundantlea pieces.

SHIPPING

Shipping Methods

We ship orders Monday through Friday via USPS, UPS, and FedEx, with tracking provided once your package is on its way. For faster delivery, choose 2nd Day or Next Day Air—orders placed Thursday or Friday may ship the following Monday or Tuesday, as each package is prepared with care and intention.

Where We Ship To

At this time, Abundantlea ships exclusively within the United States. As a new and growing company, we’re focusing on providing reliable, high-quality service close to home while we continue building the foundation that will support international shipping in the future. Expanding to other countries is a priority for us, and we look forward to offering worldwide delivery as we grow.

Redirecting An Order

Once an order is placed, we are unable to reroute it. If you have UPS My Choice you can select to have it routed to a UPS Access Point.

Refused Shipments

If your package is unable to be delivered and is returned to sender, you will be refunded once the order has been received and processed in our warehouse. Please note that orders returned to sender cannot be re-shipped, so a new order will need to be placed for your items. Returned-to-sender orders incur a $15 restocking fee—deducted from your refund—to help us create thoughtfully, serve you better long-term, and support sustainable practices.

Order Tracking Information

Once you receive your shipping confirmation email, please wait another 24 to 48 hours for your tracking information to be updated by the carrier. All orders placed Monday - Friday (during non-promotional periods) will ship within 24 hours. For Expedited and 2-Day shipping, orders placed Monday-Friday before 12pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).

Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

ORDERING

Buy Online, Pick Up In Person

You can shop online and pick up your order in person if you are located within the Tri-Cities, TN area. Simply select "Store Pickup" at checkout, and we’ll notify you when your order is ready and help you schedule your pickup.

I Want To Edit Or Cancel My Order

Once your order has been submitted, the order goes immediately to processing and then it’s packed for shipping. To get your order to you as fast as possible, no changes can be made at this stage.

This means that we cannot cancel or make changes to your order including but not limited to:

> Canceling your order or items from your order

> Changing the color or size of any items

> Adding items to your order

> Changing your billing or shipping address

> Changing payment method

> Changing the Shipping Method

> Adding or Removing a Gift Card

If you'd like to place an additional order, remember you will have to pay for additional shipping! If you receive your order and decide you still want to return it, you can create a return by contacting us here! Please make sure to review our return policy here.

I Have A Problem With My Order

What order can we help you with?

To make a general return or exchange, please visit the returns & exchanges page here.

To make any changes or request a cancellation, please see our section I want to Edit or Cancel my Order.

I Received A Damaged Item

Oh no! We’ve got you, email us within 7 days of delivery with photos of the damage, and we’ll review your claim and take care of it quickly.

Please note: Color variations due to monitor settings, lighting, or photography are not considered damage. Damages from improper care or not following the care instructions are also not eligible for a refund, exchange, or replacement.

Lost Or Missing Packages Marked As Delivered

Once a package is marked as delivered by the shipping carrier, it is considered successfully delivered to the address provided at checkout, and ownership transfers to you. Unfortunately, we cannot take responsibility for lost or stolen packages after delivery is confirmed.

If your order shows as ‘Delivered’ but hasn’t arrived, here are some steps that may help you find it:

Verify your shipping address – Make sure the address used at checkout is correct.

Check around your property – Packages are sometimes tucked behind planters, side doors, garages, or left with a neighbor.

Ask household members – Someone in your home may have accepted the package on your behalf.

Contact your carrier – Reach out to USPS, UPS, or FedEx for delivery details or GPS tracking information.

File a claim if necessary – If the package is still missing, submit a lost-package claim with the carrier.

We can’t refund or replace items marked as delivered, but we’re happy to help track them or file a carrier claim. Contact us within 14 business days at [email protected]

GIFT CARDS

Where Can I Use My Abundantlea Digital Gift Card

Abundantlea digital gift cards can be redeemed online only at www.abundantlea.com

Can I redeem my gift card for cash

No. Digital gift cards cannot be redeemed for cash except where required by law.

Can I reload or reuse a gift card

Digital gift cards are not reloadable. Once the balance is used, the card cannot be reused.

Does my digital gift card expire

No. The value of your digital gift card remains available until fully redeemed.

How do I redeem my digital gift card

Enter the gift card code at checkout on the Abundantlea website. If your purchase exceeds the gift card balance, the remaining amount must be paid with another payment method.

What happens if my gift card is lost or stolen

Treat your digital gift card like cash. Abundantlea is not responsible for lost, stolen, or misused codes. Codes may not be replaced if lost, stolen, or used without your permission.

Can I return items purchased with a gift card

Products purchased with a digital gift card are subject to Abundantlea’s standard return policy. Refunds for purchases made with a gift card will be issued as a digital gift card credit, not cash.